At Branch Properties, we are committed to protecting your privacy and ensuring that your personal information is handled securely and transparently. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, enquire about our services, or engage with us regarding property sales, rentals, accessible housing, and related support services.
By using this website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information when you:
- Submit an enquiry through our website
- Request property details or viewings
- Contact us regarding property sales or rentals
- Register your interest in accessible housing opportunities
- Subscribe to updates or newsletters
- Communicate with our team via phone, email, or online forms
The information collected may include:
- Full Name
- Email Address
- Telephone Number
- Property Preferences
- Address Information
- Accessibility Requirements
- Communication History
- Any additional information voluntarily provided by you
How We Use Your Information
We use your information to:
- Respond to enquiries and property requests
- Arrange property viewings and consultations
- Assist with accessible housing searches
- Match suitable properties to your requirements
- Communicate with families, solicitors, case managers, and support professionals where appropriate
- Improve our services and website experience
- Comply with legal and regulatory obligations
- Send relevant property updates and service information
Accessible Housing Services
As specialists in accessible property solutions, we may collect information relating to housing adaptations, accessibility preferences, and property requirements. This information is only used to help identify suitable properties and provide tailored support throughout the property search process.
We treat all personal information with strict confidentiality and only share details when necessary to deliver our services.
Sharing Information
We may share information with trusted third parties where required to provide our services, including:
- Property Owners and Landlords
- Solicitors
- Case Managers
- Housing Professionals
- Property Developers
- Regulatory Authorities where legally required
We never sell or rent personal information to third parties.
Website Analytics & Cookies
Our website uses cookies and analytics tools to understand visitor behaviour and improve website performance.
Cookies may help us:
- Improve website functionality
- Monitor website traffic
- Remember user preferences
- Enhance user experience
You can manage or disable cookies through your browser settings at any time.
Data Security
We take reasonable technical and organisational measures to safeguard personal information against unauthorised access, misuse, loss, or disclosure.
While we strive to protect all information submitted through our website, no online transmission can be guaranteed as completely secure.
Data Retention
Personal information is retained only for as long as necessary to:
- Provide requested services
- Meet legal obligations
- Resolve disputes
- Maintain business records
When information is no longer required, it will be securely deleted or anonymised.
Your Rights
Under applicable data protection laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent where applicable
- Request a copy of your personal data
To exercise any of these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or policies of external websites.
We encourage users to review the privacy policies of any website they visit.
Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:
Branch Properties
124 City Road, London EC1V 2NX
United Kingdom
Phone: +44 20 3875 4022
Email: info@branchproperties.co.uk